Returns Policy

Thank you for choosing to shop with Yolomen – we do understand that any internet purchase is a leap of faith and wish to reassure you what a great choice you have made.

Even though Yolomen makes tailor-made jackets for each individual customer, we offer a comprehensive returns policy.

Order confirmation

Payment can be made by Visa, MasterCard, American Express or PayPal. When you have completed your payment, your order will be sent for production. After completing your order, you will receive an order confirmation by e-mail.

Production and delivery

Your order will be created by our tailor in about 3 weeks and mailed directly to your Australian delivery address . We use Australia Post for our deliveries so you can easily follow your order through the tracking system.

Freight

We will do our utmost to get your jacket delivered in 21 days from order. The Australia Post tracking number will be sent to you when the package is shipped and you can track your order through their tracking system.

Perfect fit guarantee

Yolomen jackets are individually hand-made by our experienced tailors, based on the measurements you supply. If you follow Yolomen’s measurement instructions carefully, the garments should fit perfectly.

If, for whatever reason, the jacket may need to be adjusted, we will still guarantee our fit:

If you are in anyway unhappy with the fit, please take the jacket to your local dressmaker, tailor or clothing alterations shop for adjustments, within 14 days of receipt of your purchase.

Yolomen will cover their fees to the amount of:

Separate jacket – A$ 45

Send / email us the receipt from the tailor for re-imbursement, with your order number.

If your local dressmaker / tailor is unable to make the necessary alterations for the fees listed above, please contact us, send their recommended measurement adjustments on our measurement form and we will re-make your jacket at our expense.

We will post a new jacket to you on receipt of the original jacket, posted at our expense.

General Conditions

All returned goods must be received within 30 days of your initial order being dispatched to you

All returned goods must be received with original packaging, labels and tickets

All returned goods must be received in a re-saleable condition, unmarked and without signs of wear and/or tear (unless being returned as faulty or damaged)

If you are returning goods because they were damaged in transit when being delivered to you, you may be asked to email us a photograph before returning them to us

If you wish to exchange your purchase for reasons other than those listed above, we will be happy to oblige. All postage costs incurred will be paid for by the customer

Refunds

When a refund is approved, please allow around 5-10 working days for the transfer of monies

If you have any concerns regarding our returns policy, please feel free to contact us.